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Return Policy

First of all we want you to be happy with your purchase from us. Therefore, please use our advice service and expertise extensively in order to find just the right items for your specific individual requirements!

After you got your purchase we grant you the right to try it out at home at leisure for 14 days. After these 14 days it is time to make your decision: If you are not satisfied with your purchase, you can simply send it back to us - undamaged, without traces of usage and in the original packaging, of course. We will refund your complete payment immediately after receiving the return shipment. All you have to pay in this case is the return shipping cost.

Double reed instruments (for hygienic reasons) and custom-made instruments are excluded from ths return right.

While the purchase is in your custody, you are fully liable for it. If we find any impairment after receiving your return shipment, we have the right to charge you for it. This charge can be deducted from your refund.

Please inform us in advance before sending any return shipment! And please feel free to ask for our advice regarding safe packaging and good shipping agents!

Beyond the 14 days trial period we are open to individual arrangements for return or exchange of items - after all it's your satisfaction that we really care for!

Extended longer trial periods can be arranged individually upon request.

More detailed legal info is available in our terms & conditions.